Sports / Mobile
xe44 collects and uses your information only to operate your wallet, process transactions through Rocket and Upay, and keep your session secure. This policy explains exactly what we collect, why we collect it, and the choices available to you — access depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration: your name, email address, phone number and the payment method you connect — whether that is Rocket for mobile top-ups or Upay for digital transfers. We also collect session data: your device type, browser version, IP address and the pages you navigate inside the lobby. This technical data helps us detect unusual activity on your account and keep your wallet balance accurate. Transaction records are kept for each deposit and withdrawal you make, including the payment rail used and the timestamp of the request. These records are necessary for reconciling your account history and for responding to any dispute you raise through our support channel. We do not sell this data to third parties, and we do not share it with advertising networks. Your data is used solely to operate your account, verify your identity where required, and deliver the platform features you access. Availability of certain account features depends on your local law and eligible regions. If you have questions about what we hold, the contact route is listed in the support section below.
This privacy policy applies to all account activity on xe44 and covers the data we directly collect and process. Understanding where our responsibility begins and ends helps you know who to contact when a question arises.
Data collected when you log in, update your profile or change your password falls fully under this policy. We control these records and you can request a review at any time through our support route.
Deposit and withdrawal records processed through Rocket or Upay are covered here. The payment provider's own privacy terms also apply to the portion of the transaction handled on their network.
Information you read inside the lobby — game catalogues, odds displays, promotional notices — is covered by our terms of use, not this privacy policy. No personal data is captured from passive browsing alone.
Links or features that redirect you to an external service are outside this policy's scope. We do not control how third parties collect or process your data once you leave our platform.
You have several practical options when it comes to the data we hold on your account. You can ask us to confirm what personal information is stored against your registered email or phone number. If any detail is wrong — a misspelled name, an outdated phone number, an incorrect payment method on file — you can request a correction and we will update the record. You can also ask us to restrict how we use your data while a query is being resolved, which means we pause non-essential processing until we have responded to your concern. If you decide to close your account, you can request that we delete the personal details that are not required for legal or financial record-keeping. Transaction logs tied to Rocket or Upay deposits may be retained for the period required under applicable financial rules, but we will confirm the exact scope of any retention when you make the request. Reach out through the support route published below and include your registered account email so we can locate your records quickly.
Contact support with your registered email and ask for a summary of the personal data held on your account. We will confirm what categories of information are stored.
If your name, phone number or linked payment method is recorded incorrectly, raise a correction request. We update the record and confirm the change to your registered contact.
While a privacy question is open, you can ask us to limit how we use your data. Non-essential processing pauses until we close the query with a written response.
Closing your account includes the option to request deletion of personal data not required for financial or legal record retention. We confirm what is removed and what must be kept.
If you have a question about how your data is handled, or you want to exercise any of the rights described above, use one of the contact routes below. Include your registered account email in every message so we can locate your records without delay.
Open the support chat from inside your account dashboard. This is the fastest route for privacy questions tied to your wallet or transaction records.
Send a written request to our published support email address. Include your registered email, the nature of your request and any relevant account reference numbers.
Our help centre lists the current contact options and response process. Check there first if you are unsure which route matches your question type.
We apply account-level controls across every part of the platform — from login sessions to wallet transactions — to keep your personal data accurate and contained.
We use session cookies to keep your account logged in and to remember your lobby position. No advertising cookies are placed without your consent, and you can clear session cookies from your browser settings at any time.
Account data is kept for as long as your account is active and for the period required by applicable financial rules after closure. Transaction records tied to Rocket or Upay transfers follow the retention schedule required by payment reconciliation standards.
Your password is stored in hashed form — we never hold it in plain text. If you suspect unauthorised access, use the account security section of your dashboard to change your credentials immediately.
When this policy changes in a material way, we post a notice inside the account dashboard before the new version takes effect. Continuing to use the platform after that date means you have seen the updated terms.
These questions reflect what account holders ask most often about how their data is handled. If your question is not here, contact support using the route above.
We collect the details you enter at registration: name, email, phone number and the payment method you connect. We also log device and session data — browser type, IP address and in-lobby navigation — to keep your account secure and your wallet accurate.
We do not sell or share your personal data with advertising networks. Data may pass to payment processors like Rocket or Upay only to the extent needed to complete your transaction. Each processor operates under its own published privacy terms for that portion of the transfer.
Send a request to our support team using your registered email address and ask for a personal data summary. We will confirm the categories of information held and the purpose for which each is used. The support chat inside your account dashboard is the fastest route.
Yes. When you close your account you can request deletion of personal data not required for financial or legal record-keeping. Transaction records tied to Rocket or Upay deposits may be retained for the period required under applicable rules. We confirm what is removed when we process the request.
We use session cookies to maintain your login and lobby position. These are not advertising trackers. You can clear cookies through your browser settings at any time without losing your account. Detailed cookie use is described inside the account dashboard under privacy settings.
Yes. Availability of account features and the specific data rights you can exercise depend on your local law and eligible regions. If you are unsure whether a right applies in your situation, contact support and we will clarify based on the information you provide.