Sports / Mobile
These terms govern your account with xe44 and set out the rules that apply every time you access the platform, place a bet, or move funds through your wallet. Access and eligibility depend on your local law and the regions where xe44 operates — read these terms before you open or continue using your account.
By creating an account with xe44 and using any part of the platform — including the casino lobby, sportsbook, or wallet — you accept these terms in full. If any section conflicts with your local law, that local law takes precedence, but your access to xe44 depends on the eligible regions we serve at any given time. We may update these terms; when we do, we will note the change date at the top of this page, and continued use of your account after that date counts as acceptance. Transactions processed through Rocket or Upay are subject both to these terms and to the individual conditions of those payment services. We do not control the timing or final confirmation of transfers made via third-party wallets — that sits with the wallet provider. Your xe44 account wallet reflects confirmed credits only, not pending transfers. If you are uncertain whether access is permitted in your location, do not open an account until you have checked your local regulations. We cannot advise on local legal questions, but our support team can point you to the published eligibility information available on the site.
These terms draw a clear boundary between what we are responsible for and what falls outside our control. Understanding the scope helps you know where to direct questions — to xe44 support or to the relevant third-party service.
These terms fully govern your xe44 account: registration, login, session activity, account suspension and closure. Any action taken through your account credentials is treated as authorised by you. If you suspect unauthorised access, contact support immediately using the routes listed below.
Deposits and withdrawals processed through Rocket or Upay fall under these terms for the xe44 side of the transaction. The wallet provider's own terms apply on their side. We reflect confirmed credits in your account balance; disputes about a transfer in transit belong with your wallet provider first.
Game content, odds, promotional notices and lobby information displayed on xe44 are covered by these terms. We aim to keep that content accurate, but game availability can change by region. Where a game or market is unavailable in your eligible region, these terms explain how that affects your account rather than removing it.
Game studios — PlayStar, Bigtime Gaming, PG Soft and CQ9 — supply game content under their own licensing arrangements. These terms do not extend to their internal systems, data processing or independent obligations. Similarly, links from xe44 to external sites are outside our terms once you leave the platform.
These terms are not one-sided. They set out practical steps you can take to manage your account, correct records, or raise a concern. Your account dashboard shows your transaction history, active sessions and wallet balance — that is your first stop for any factual question about activity on your account. If something looks wrong, you have the right to ask us to review it. We do not require you to waive any entitlement you hold under applicable local consumer law, and nothing in these terms is intended to override that. Requests to correct account details — email address, registered mobile number — go through the account settings page; for changes that require identity verification, follow the instructions shown in that section. For anything that cannot be resolved in the account settings, our support team handles written queries and can escalate to a policy review where the situation requires it.
Your full transaction log is available in the account dashboard. Filter by date or payment method — Rocket or Upay — to check any specific period. That record is the reference point for any query you raise with support.
Update your registered email or mobile number through account settings. Where identity verification is required to confirm the change, the on-screen instructions will tell you exactly which documents or steps apply. Do not share verification codes with anyone, including support staff.
If you disagree with how a term has been applied to your account, write to us through the support route listed on the Contact page. Include your account reference and the specific term in question so we can respond accurately rather than with a generic reply.
You may close your xe44 account at any time by submitting a request through support. Any confirmed balance in your wallet at the time of closure can be withdrawn to your verified Rocket or Upay account, subject to standard withdrawal conditions shown in your account.
For anything relating to these terms — a question about scope, a request to review an account action, or a dispute — use the contact routes published on the xe44 site. We do not publish phone numbers for policy matters; written routes are the on-record channel for anything that may need a formal response.
The live chat widget is visible in the site footer when you are logged in. For policy questions, describe the specific term or transaction reference so the agent can route your query correctly rather than handling it as a general account question.
Written policy queries sent by email create a record on both sides. Use the address published on the Contact page. Include your account ID and the section of these terms you are asking about. We respond to written queries in the order they are received.
The xe44 Help Centre holds published answers to common terms questions — account closure steps, wallet scope and eligibility conditions. Check there first; if the published answer does not resolve your question, escalate to live chat or email with the Help Centre article reference included.
Our approach to your data, cookies and account security is set out in the Privacy Policy, which sits alongside these terms as a governing document. These terms reference that policy where data handling intersects with account rules — for example, how long we retain transaction records and what triggers a verification request.
We keep account and transaction records for the period required by applicable law and our internal compliance framework. You can request a summary of the data we hold by writing to the address on the Contact page. We do not retain payment credentials for Rocket or Upay beyond the session.
Cookies on xe44 support session management, account security and lobby personalisation. You can adjust cookie preferences through your browser settings. Disabling functional cookies may affect how your account session behaves, particularly on mobile where session persistence matters most.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, use the account recovery path shown on the login page and notify support by email immediately. We do not ask for passwords through any support channel.
If you want to request a change to how we apply a term to your account — for example, disputing a session record or querying a wallet deduction — submit the request in writing through the email support route. Policy review requests are handled separately from general account queries.
These questions come up regularly when you are reviewing what you agree to by holding an xe44 account. If your question is not here, the Help Centre and email support are the next step.
Yes, we update these terms when our policies or the services we offer change. The revision date at the top of this page shows when the current version took effect. If you continue using your account after a revision date, that counts as acceptance of the updated terms.
Rocket and Upay transactions are covered on the xe44 side — meaning the credit or debit as it appears in your account wallet. Each wallet provider also has its own terms. For a transfer that is pending with your wallet provider, their terms govern that stage of the transaction, not ours.
Yes. Access to xe44 depends on your local law and the eligible regions where we operate. If access is not permitted under local law in your location, these terms cannot override that. Check your local regulations before opening or continuing to use an account.
Go to account settings and follow the fields shown there for updating your registered details. Some changes — like updating your mobile number linked to Rocket or Upay — may require identity verification steps that are described on that settings page. Do not contact support to share verification codes.
Yes. Submit a closure request through email support or live chat. Any confirmed balance in your wallet at the time of the request can be withdrawn to your verified Rocket or Upay account following the standard withdrawal conditions displayed in the account dashboard before closure.
Write to us using the email support address on the Contact page. Include your account reference and the specific term or transaction you are disputing. We handle written policy disputes separately from general queries and will respond with a review of the relevant account record.